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Booking Terms and Conditions

Booking
Your booking may be cancelled if we do not receive a balance payment 14 days prior to arrival date.
We reserve the right to cancel any booking at any time where the  information given when booking is found to be inaccurate or not verifyable by us, or if anyone in your party is in breach of our terms and conditions or rules.

You are likely to be asked for proof of ID on arrival or during your stay, if this is not avaliable or does not verify your booking details your booking may be cancelled and you may be asked to leave and any future bookings may be cancelled.

All bookings of over 7 nights, only become valid once arrived and confirmed on site. If you wish to extend your booking whilst on site this will need to be done in advance of an extension of stay via the office and will be confirmed by e-mail to you and payments must then be made in advance to keep the space you have requested. Consecutive bookings made on line whilst on site without prior agreement may be cancelled.

All bookings are taken subject to the full agreement of these terms and also the terms and conditions laid out by the booking software company, a copy of these is avaliable at the time of booking or prior to by contacting us directly.

Terms and conditions
A pitch will accommodate 1 x car and 1x unit (Caravan+Awning/Motorhome/Tent/Trailer tent etc.)
Maximum 6 persons total per pitch, 2 adults plus 4 which may include 2 adult children of the main party.
Pitches are to be vacated by 11.30 am. Arrival is after 12.00 Midday. We usually allow late departures please ask. Departures after 7.00 pm are liable to full rate charge.

UNDER 18’s
Unaccompanied under 18’s will only be permitted by prior agreement and booking must be made by parents or guardians, if accepted we will require ALL guests parents/guardians contact details & phone numbers to be submitted with the booking.

GROUPS
We do not accept group bookings of more than 2 units from under 21 year olds except by prior agreement which if accepted will require all parents phone numbers. Other Large groups (2 units +) will be allowed on site only by prior agreement. Please state in your booking if you form part of a larger group. Please note that we will require you to be quite after 10-00 pm. If you are booking for others, you will be liable for their fees being paid.
We do not allocate any pitches as we like people to choose where to camp, if you are in a group we are happy if one of you arrives early for them to save a spot for others arriving on the same day. We do not guarantee any group will be able to pitch together.

We reserve the right to alter our terms and conditions & rules as required for the smooth running of the site & for the comfort of our guests.

CANCELLATIONS & ALTERATIONS
All cancellations & alterations must be in writing. You will ask to see our confirmation in any dispute, so please ensure you receive and keep this safe.

•Up to 14 days prior to arrival date = Full refund on pitch fees less non refundable deposit (shown at time of booking) per pitch.

•2-14 days prior to arrival date = Full refund your pitch fees less non refundable deposit (shown at time of booking) per pitch only if we are able to re-book the pitch/s.

•Less than 48 hours notice = No refund to pitch fees will be given.

•Alterations to a booking need to be made in writing at least 48 hours prior to the date of arrival and are possible only at the discretion of management. The balance of a booking cannot be reduced within 14 days prior your arrival date.

•We do not offer refunds for early departures or offer alterations during your stay.

We highly recommend that customers take out insurance against aborted holidays due to sickness etc.
During your stay, please inform us in advance of any day visitors.
Max one car only per Pitch.(Except by prior agreement)

PITCHING

On arrival you may chose a pitch from those remaining of the type you have booked.

We have a “six metre rule” which means that units (excluding guy ropes) must be 6 metres apart from adjacent units.

You may park your vehicle(s) between units, provided that 3m clear space is left within the 6m gap. Vehicles on site should be parked at right angles to a slope where possible.

PETS

Are welcome on site (Max 2 except by prior agreement) but you are responsible for the behaviour of your animals. Please ensure that your animals are not allowed loose on site and are kept on a lead no longer than 2 metres.

Please exercise animals off site. You must ensure that your pets do not foul the site and you are responsible for cleaning up after them.

If it is deemed a pet is creating a nuisance or causing disturbance to others, you will be asked to remove them from site. Please note we do not allow on site any breed of dog listed under the Dangerous Dogs act 1991.

With the exception of assistance dogs, pets are not allowed in the toilet block or other buildings.

BBQ’s FIRES, FIREPITS, STOVES ETC.
WE DO NOT ALLOW GROUND FIRES
Barbecues, Firepits and Camping Stoves are allowed but please observe the following conditions: NEVER USE ANY TYPE OF COMBUSTABLE APPERATUS OR BBQ INSIDE A TENT, AWNING, OR CARAVAN, THE INVISABLE CARBON MONOXIDE CAN KILL!
Be aware of ALL children and supervise any Hot item at ALL TIMES UNTIL IT IS COMPLETELY OUT AND COLD.
The burning of ANY item that may allow embers to blow in the wind or spit out hot embers is strictly forbidden please only use firelighters, & seasoned hardwood logs. DO NOT USE PAPER OR CARD FOR LIGHTING as this can be blown on the wind.
Place your apperatus carefully with the following considerations – Children, Persons, Cars, Other Units, dry vegitation, other combustable material.
Disposable barbeques:- please use slabs provided (by washing up station) & return after use.
Do not burn the grass. A charge of £10.00 min will be made for all such offences to cover the repair cost.
Please familiarise yourselves with the fire points on the central fence in the far field and by the shower block. THESE ALSO CONTAIN A HORN FOR SOUNDING THE ALARM.ALL FIRE EXTINGUISHERS ARE FOAM AND SUITABLE FOR ANY FIRE.
o    To Minimise any fire risk.
o    Do not Smoke in tents.
o    Do not have Open Or Ground Camp Fires.
o    Do not use heaters in tents.
o    Use special Green BBQ bins for disposal.
o    Use stoves and all naked flames carefully.
o    Sand or soil is good for smothering a BBQ which has caught a light.
IF A FIRE DOES OCCUR RAISE THE ALARM GET OUT AND STAY OUT Only fight if safe to do so.
SITE CONDITIONS
Rabbits and other wild animals are present locally and also on site, rabbit holes, undulations, and sharp objects may be present so please be careful when walking around the site. Use suitable footwear at all times and a good torch at night.

IF A FIRE DOES OCCUR RAISE THE ALARM GET OUT AND STAY OUT Only fight if safe to do so.
SITE CONDITIONS
Rabbits and other wild animals are present locally and also on site, rabbit holes, undulations, and sharp objects may be present so please be careful when walking around the site. Use suitable footwear at all times and a good torch at night.

Rules
Please have consideration for others at all times
We are a working site, Children must be supervised at all times.
Strictly no noise after 10.30pm
Drunken, abusive or inappropriate behaviour will not be tolerated

Vehicles

Vehicle movement on Site is prohibited between 12 Midnight and 7am.

Vehicle drivers, motorcyclists and cyclists are required to adhere to the Site’s 5 mph speed limit and follow any one way system in place.

All cycles should have appropriate lighting if used at a time when it should be required.

Essential repairs can be carried out so that an unserviceable vehicle can leave site, however, general maintenance and servicing is not allowed.

Discretion will be shown to allow vehicle and/or unit washing, providing it can be done discreetly in an area indicated.

Drivers of vehicles, including motorcycles, must hold a full and current driving licence (and valid displayed road fund licence) in order to drive on the site.

Restrictions
For the comfort and safety of all guests the following are not permitted:
Open fires
Playing of music
Generators
Chinese lanterns/ fireworks
Motorised scooters
Commercial or converted vehicles, motorbikes (except by prior agreement)

Electric
You must ensure the mains electrical cable from the hook up point to your unit and the unit’s installation are safe. All units should be protected by a residual current device (RCD). For tent campers, this should be incorporated into a purpose made mains supply unit designed for tent camping conditions.
Heating
Due to supply restrictions we ask customers to use low wattage built in caravan heaters only. Strictly no domestic electric heating as these will cause power failure.

Security
Vehicle access to the site is enclosed by gates which may be closed at night 12-00 Midnight to 7-00am, if you need access overnight please advise us well in advance. Pedestrian access is always available.
The management reserve the right to open or close gates at other times and provide access arrangements they see suitable.

Disclaimers
Customers use the site entirely at their own risk. No liability whatsoever shall be attached to the management in the event of: (a) Death, injury howsoever caused, illness, inconvenience or any other misadventure. (b) Loss of or any damage to or theft of property including motor vehicles, boats tents, and caravans. Customers are required to have their own insurance cover.
While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100%
secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Contact details
Home Farm City Rd Radnage Bucks HP144DW